Demand charges apply to your highest amount of consumption, averaged within a 15 minute period, during the billing month.
Yes. Call City of Roseville at (916) 774-5300 before the expiration date of the past due notice or e-mail firstname.lastname@example.org
to arrange your payments. It will be necessary to come into the utility office to sign a payment agreement.
You may qualify for a medical rate discount if a full-time resident of the household regularly requires the use of life support equipment and you meet certain income guidelines. To receive this discount, a doctor must certify the special energy needs of the patient. Call (916) 774-5300 for an application or e-mail email@example.com
for more information.
Yes. Visit the utility rate assistance page for more information. There are several local organizations that offer utility bill assistance to low income residents. Project GO administers the HEAP (Home Energy Assistance Program) Program. Call 1-888-524-5705. St. Vincent de Paul can be reached at 916-781-3303 and the Salvation Army can be reached at 916-784-3382.
Roseville Electric repairs streetlights. If a streetlight is malfunctioning, contact Roseville Electric
. In order to provide better street lighting, Roseville Electric has an on-going streetlight retrofitting program.
It is our policy to obtain a deposit from all applicants who have not established credit with the City. New businesses are given a 30 day grace period. After that time, a deposit is required based on 2-1/2 times the amount of the highest bill for the 60 day period. The deposit can be deposited in a CD deposit in the name of the City of Roseville. The deposit is returned to the customer after a period of one year. A letter of credit will be accepted in lieu of a deposit. For more information contact Utility Services at the number below.
Roseville Electric will trim trees when it is determined to present a problem. To request an inspection, contact Roseville Electric
. This service is offered at no cost.
Payment through your bank: Many banking institutions will pay your electric bill directly. Contact your bank for information.
Credit card: Payment can be made with your credit card by calling (916) 774-5300 or going to the City of Roseville Utility Service Department at 311 Vernon Street. E-mail firstname.lastname@example.org for any addiational assistance.
ABD: The City of Roseville now offers Automatic Bank Draft (ABD) for our customers. ABD is a direct debit program that works with the customer’s bank to withdraw funds automatically on a recurring monthly basis for utility bill payment. Please see the utility payment page for more information.
During an outage, turn off all major appliances such as washers and dryers. Unplug all sensitive electronic equipment such as television sets, VCRs, microwaves and computers. This reduces the electrical demand when power is restored and reduces the chance of damage caused by electrical surges. To know when the power has been restored, leave a few light switches on.
Account information is available by calling our automated customer service number at (916) 774-5300. (To email the City of Roseville Finance/Utilities Department, use email@example.com
.) Please have your account number available.
Compact fluorescent lights save you approximately 75 percent of the energy and last 10 times longer than a comparable incandescent light bulb.
For assistance in upgrading your electric service, contact the appropriate numbers listed below:
Roseville Electric (916) 79-POWER
- A representative from Roseville Electric will inspect your electric panel and submit a drawing to the Building Department indicating electric requirements.
City of Roseville Building Department (916) 774-5332
- Obtain necessary building permits.
- Following installation of your new panel by your electrician, contact the Building Department to obtain inspection.
Call (916) 774-5300 or e-mail firstname.lastname@example.org
at least five working days before your scheduled move date. You can also transfer your water, sewer and refuse service at the same time.
Call City of Roseville Utility Service at the number below.
Reconnection during office hours - $25.00 reconnection fee
Reconnection after office hours - $75.00 reconnection fee
Returned check charge - $25.00
Fee for cut-off at the pole due to inaccessible electric meter - $30.00
Yes. Roseville Electric can provide suggestions on ways to save energy and provides free energy audits. For more information, e-mail email@example.com
or call (916) 79-POWER.
In recent years concerns have been raised about the possible health effects of electric and magnetic fields (EMFs) from appliances, home wiring, and power lines. Numerous studies on this subject have been done throughout the world with results that are often hard to interpret and sometimes conflicting. While no one has proven that exposure to EMFs is harmful, many questions remain about how these fields, especially magnetic fields, might affect the human bodies.
By calling 79-POWER or e-mailing firstname.lastname@example.org, you may request a free copy of "Your Guide to Understanding EMF" or request an on-site EMF measurement.
Roseville Electric offers rebates for a new construction project or for retrofitting an existing business. Visit the link below for more information.
For more information, email email@example.com or call the number below.
It is the process of disposing of water that has a high mineral content by injecting it below ground. This process does not impact underground drinking water sources. This process also meets the Environmental Protection Agency standards.
See our residential rebates page.
Your bill is due and payable upon presentation and is past due if not paid within 21 days after the bill date. Payments received after the due date will be subject to a $10.00 late charge.
You can pay your electric bill in person or by mail to:
City of Roseville
311 Vernon Street
Roseville, CA 95678
Go to www.roseville.ca.us/billpay to pay your bill online.
Roseville Electric is regulated by the Roseville City Council. The Roseville Public Utilities Commission meets the fourth Tuesday of every month and can be viewed on Comcast Channel 14 or SureWest Channel 73. The five-member commission serves as an advisory board to the City Council.
Roseville Electric is currently exploring rate changes to ensure our utility remains financially solvent and our customers continue to get competitively priced power and reliable electric service.
Roseville Electric does not replace parts or make repairs on customer-owned equipment or wiring.
The Roseville City Council has the sole authority to set utility rates. Roseville Electric is recommending a 2 percent increase effective July 1, 2013 and 2 percent increase effective July 1, 2014. The consultant also recommends Roseville Electric increase its basic service charge to $14 in July 2013 and to $18 in 2014.
We take any rate changes seriously. As a community-owned electric utility, we are charge customers based on our costs.
The cooling water is used to draw heat away from the equipment. The warmed cooling water then needs to be cooled and this is done through the process of evaporation. A side effect of evaporation is a high mineral content build up in the cooling water which can drastically reduce plant equipment efficiency. The management process removes the high mineral content water from the cooling water.
There are significant factors that go into determining a rate structure. It is a very fluid and complex process that takes into account some of the following factors:
- Buying and generating power
- Buying renewable energy
- Setting aside funds for the rehabilitation fund and rate stabilization fund
- Providing funds for customer rebates and energy efficiency service
- Compliance reporting
- Fixing and upgrading the existing cables, poles, transformers, and substations
- Developing plans to expand the existing system for new businesses and homes
- Annual community reinvestment for street lights, traffic signals, police, parks and recreation, fire, and libraries.
The current process to dispose of the water used to cool the plant is very expensive to operate and maintain. At the time the plant was permitted, it was the best available option approved by the California Energy Commission. Now six years later, it’s appropriate to seek viable alternatives. If the proposed liquid management system is appropriate for the REP, it could save Roseville Electric up to $1.8 million in operation and maintenance costs annually.
Roseville Electric would inject water that has developed a high mineral content more than 1,500 feet below the underground drinking water aquifer. The 1,500 foot layer separates and will protect the drinking water from injection water.
Roseville Electric energy analysts create multi-year Integrated Resource Plan to understand how much electricity the utility must buy or generate. The forecast also provides an analysis on what the energy will cost, both in the short and long term.
Roseville Electric does both. We buy power – including renewable energy – and also generate power.
We generate power at the Roseville Energy Park when it's more expensive to buy it. We buy power, when it’s cheaper to purchase, than to generate. That’s the way our power plant was designed to operate. It runs when it's cost effective.
The proposed site located on 5,000 square feet of City owned property adjacent to the Roseville Energy Park (REP). As part of the project the REP fencing will be extended to enclose the injection process equipment.
Roseville Electric's outreach process begins in February. Representatives of the utility are scheduled to attend service club and neighborhood meetings to explain the proposal. Additionally, Roseville Electric is hosting two public meetings:
- 6:30 p.m., Tuesday, Feb. 19 at the Maidu Community Center, 1550 Maidu Drive
- 2:30 p.m., Thursday, Feb. 21 at Riley Library, 1501 Pleasant Grove Boulevard
The Roseville Public Utilities Commission will review Roseville Electric’s rate proposal at 7 p.m., Tuesday, Feb. 26 in the City Council Chamber, 311 Vernon Street. The meeting is open to the public and will also be broadcast on Government Access Channels (Comcast 14/SureWest 73). The public can also watch the live broadcast online at http://www.roseville.ca.us/.
The City Council is tentatively scheduled to consider Roseville Electric's rate proposal in March 2013.
Roseville Electric staff expects to have a schedule outlining the remainder of this project in early 2012. Roseville Electric staff will also provide the City Council with an update on the completed liquid management system feasibility study along with staff’s recommendations for the next phase.
The liquid management system process replaces the zero liquid discharge system in place at the Roseville Energy Park. Our analysis shows that a liquid management system is not as costly to operate or maintain when compared to the zero liquid discharge system.
The zero liquid discharge system, known as the ZLD, is the process of removing the high mineral content from cooling water used during the plant cooling process. The removed minerals form into a non-hazardous salt cake. The salt cake is then taken to the Placer County Materials Recovery Facility for disposal.
The process of removing and discharging cooling water from the plant must be approved by the California Energy Commission. During the plant permitting process, the ZLD was approved by the California Energy Commission because it was considered to be the best technology at that time.
Roseville Electric’s Energy Park’s ZLD is costly to operate and maintain. When Roseville Electric became aware that the California Energy Commission was permitting another plant using liquid management system technology, we initiated a study to determine if it would be cost effective to use at the REP.
In May 2010, a consultant study considered many alternatives and found the only option worthy of further consideration is a liquid management system. In 2011 a detailed feasibility study was completed.
While we do not have firm numbers, our consultant estimates the cost of a liquid management system at the Roseville Energy Park is $4.7 million. The study also estimates the annual operating and maintenance cost savings of the liquid management system project to be $1.8 million.
There are currently more than 100 liquid management systems utilizing injection wells permitted in California. Of those, four were permitted for power plants.
The liquid management process is considered to be an acceptable process to use in industrial process by the California Energy Commission and the U.S. Environmental Protection Agency.
Our study shows:
- The liquid management site’s separation from drinking water is more than required by federal standards.
- The injection zone exceeds the U.S. Environmental Protection Agency’s minimum criteria.
- The water from the power plant is cleaner than the water found (naturally) in the injection zone.
The liquid management process will be designed to have no impact on its neighbors.
We will continue to use the ZLD system. We are using that system now; By permit Roseville Electric cannot operate the Energy Park and not use the ZLD system.
The use of a liquid management system at the Energy Park will not increase operation and maintenance costs.
Assuming the City Council approves this project; Roseville Electric will prepare and submit permit applications to the U.S. Environmental Protection Agency and California Energy Commission to use the liquid management process.