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Customer Service Pledge

We will exemplify the City's mission, vision, and values:

Be an ambassador
  • Maintain a positive attitude
  • Greet everyone with a smile
  • Project a professional demeanor
Treat every customer with importance
  • Be respectful
  • Treat internal and external customers with an equal sense of urgency
  • Keep our promises and commitments
Provide prompt, accurate service
  • Take ownership/be accountable
  • Be knowledgeable
  • Follow up with customers
We pledge to do our part to make the Information Technology department the model for excellent customer service; to treat all customers (internal and external) with respect and friendliness. We will take ownership of any problem that is within our power to solve and will do so with a positive and professional attitude.


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City of Roseville 311 Vernon St., Roseville, CA 95678. Phone: 916-774-5200.
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