The Big Picture and External Challenges

Big Picture

Roseville’s mission: (,

Roseville City Council multi-year priorities for the City: (

The City of Roseville is at a crossroads with regard to its strategic growth initiatives. The City’s visionary theme of “One City, Urban to Metropolitan, Open for Business” suggests images of projected growth in population, an expansion of services, and a unified effort throughout the City to serve the citizens and the business community efficiently and effectively. It is a tall order that requires implementation of timely and thoughtful strategic initiatives to help the City realize its vision.

To better guide our City, the Information Technology department set out to create a strategic plan to enhance the City’s internal and external effectiveness in supporting City staff that directly support service delivery to the community. (

This work plan is used to assist in the achievement of the City’s business objectives to guide the City’s efforts toward a clearly defined vision. As outlined in out Citywide Strategic Technology Plan, this framework consists of the following ten initiatives:

Information Management – define policies and procedures, processes and controls to manager information throughout the City
  • Enterprise Systems – optimize existing and replacement enterprise system to meet day-to-day operation
  • Process & Workflow Improvements – share information and services 
  • Records Management – manage records-retention throughout the course of business 
  • Customer Service & Governance – pursue opportunities to achieve greater customer satisfaction 
  • Emerging Technologies – develop and embrace new technology fields to achieve efficiencies 
  • Mobile Workforce – facilitate mobility and interact with the public through mobile technologies
  • E-Government & Citizen Interaction – expand virtual presence online and increase transparency in government
  • Security & Privacy – promote productivity and ease of access without impeding security and regulatory compliance requirements 
  • Innovative Ideas & Workforce Empowerment – foster innovative ideas with respect to empowering City staff

    In addition to this plan, the City also implemented a Technology Governance process and Committee. Technology governance is a process for making technology investment decisions that meet the City’s business needs and are consistent with its strategic technology goals. It addresses issues such as managing resources, balancing new projects with existing workload, deciding when to recommend contracting technology services because of staffing constraints, and ensuring that the City Manager and City Council have all available information when committing City funds to technology initiatives.

    All technology projects are required to go through governance to ensure consistent and informed decision making. Allowances are made, however, to address specific needs. As part of governance, the committee evaluates proposed projects based on their benefit vs. effort using a balance score card. Within the balance score card, are measures which help us align project criteria with citywide goals.

    External Challenges

    On an ongoing basis, the City tracks external factors that may impact how technology is deployed and utilized Citywide. Foremost among these external influences are pieces of legislation that have been introduced into the State legislature and are at varying stages of being considered for passage and implementation. Most recently, legislation has focused on the transparency of State and local governments with respect to their constituents. To address this we are constantly looking forward as an increase of legislative bills related to the technology area this year continues to grow. We are also collaborating with similar agencies, lobbyists, and constituents as their inputs are critical for these bills to be vetted out accurately, before they each pass the final approval process.