Innovative / Best Practices Initiatives

Initiatives / Accomplishments in Place

As one of our 10 initiatives outlined in the Citywide Strategic Technology Plan, innovation has become a large focus for the City of Roseville. This initiative focuses on a series of strategies and associated projects aimed at fostering innovative ideas.

Last year we were able to showcase this through the Alert 360 application. On February 16, 2015, the City of Roseville launched Alert-360 which is the first 911 crowdsourcing smartphone application. This application allows users to receive real-time emergency alerts regarding 911 incidents that are crowd-sourced in their area and as a result then can lend help or avoid an area, depending on the nature of the accident.

This application notifies subscribers of 911 calls in their vicinity. It allows subscribers to push content up to the Alert-360 website (images/ text/ video). In addition, authorized personnel can see content, and send messages through an online portal. This new application has provided situational awareness for City employees, improved information gathering from witnesses, and increased citizen interaction.

Initiatives / Accomplishments in the Last Year

E-911 Phone System Replacement

The City of Roseville is going live with a new 911 Phone System. This system will replace our old failing infrastructure with the next generation 911 Regional Hosted VOIP system. We will be the first in the State to use the SETNA (State Emergency Telephone Number Account) funding for a regional, shared networked system. Roseville is leading the way by being the first of two host sites to go live and service the incoming five Placer County agencies. We are also setting a precedent for other California and National 911 PSAP’s (Public Safety Access Points) on future regional, hosted, and potentially cloud implementations.

Some of the new benefits include:

  • Mobile Text Message to 911 
  • Unified Logins for Dispatchers Across the Region 
  • Ability to roll calls over to another PSAP during large scale responses 
  • Mobile Laptops that can take 911 calls in the field 
  • Failover to multiple hosting sites in case of emergency situations 
  • New reporting tools 
  • Much more cost effective for the region

    Roseville’s vision is to lead the community towards safer, more cost effective and reliable technology systems. With this new 911 Phone System we are securing our City’s future and developing a template for other agencies.

    Citywide Technology Terms and Conditions & NDA

    Technology now touches every aspect of city business, and vendors that sell technology face higher risks when it comes to complexity, liability and intellectual property. To reduce risk, vendors develop elaborate one-sided contracts that shifts risk to their customers – and makes negotiating technology purchases a challenge. A city assessment team from Legal, IT, Risk and Purchasing identified ways to improve the technology purchase process. Two key goals were set: to identify routine vendor terms and conditions and to develop non-controversial protective language. For implementing the new protections the team updated two existing purchasing forms: the “Non-Disclosure Agreement” and the “Technology Service Agreement”.

    The two agreements now have non-controversial protections for these areas:

  • Confidentiality data
  • Rights to city data
  • Protected information
  • Response to legal orders
  • Data transfer, compromise response, retention, security, & privacy
  • Institutional Branding
  • Service Levels

    With the new forms in place we have a reasonable set of terms and conditions to offset most one-sided vendor language - and streamline the purchasing process. 

    Status of City Initiatives (next 12 - 18 months)

    X-3. Select the status for each city best practice below: Not In Place Reflected in ICT policy framework Implemented in Single or Multiple Departments Implemented at Enterprise Level
    X-3.1 Have a Current (updated 2014-2016) Strategic IT Plan      X  X
    X-3.2 IT Security Policies, Plans and Procedures        X
    X-3.3 Privacy and Data-sharing Policies        X
    X-3.4 Mobile Device Management Strategy        X
    X-3.5 Social Media Policy        X
    X-3.6 Open Data / Transparency Policy  X      
    X-3.7 Council/ elected body Public Meetings Videoed, Archived, Searchable online        X
    X-3.8 NIMS (National Incident Management System) used in local response plans        X
    X-3.9 NIST (Nt’l. Institute of Standards & Tech) 800/171* (security framework)      X  
    X-3.10 SANS 20 (security framework)        X
    X-3.11 Smart, Sustainable Initiatives (such as energy, transportation, infrastructure)      X  
    X-3.12 City-wide Resiliency Plan        X
    X-3.13 Other (describe below)        

    The last 3 Year Strategic Plan conclude in June of 2016. The City has been working with a consultant to develop a strategic plan closeout. The goal of this exercise was to gage the success of the plan and its implementation, identify areas that improved, and prepare for the next strategic planning effort. The City decided to keep some of the overarching initiatives that were defined in the last strategic plan and incorporate them into a more concise annual plan. The goal is to look at the strategic direction each year, make modifications as needed and provide more frequent updates. In July 2016 the City approved the IT Strategic Annual Work Plan. The new plan is more agile and allows the organization to set direction while having the flexibility to change or adjust as needed.

    The City of Roseville is has several initiatives relating to Open Data and Transparency. First, we are currently working with our Open Data Vendor on implementing their Budget App in our Open Data Portal. The app is an interactive tool that will display the City’s budget data in a way that is easily understood and interpreted by citizens. The initial set up and launch is expected to be completed in 2016, with the goal of providing updated budget information on a regular basis. The City continues to plan additional datasets to add to our Open Data Portal.

    New dataset Goals for FY16/17:

    Police Department
  • Police Beats
  • Traffic Accidents
  • Business Licenses
    Fire Department
  • CUPA
  • Operating Expenses
  • Operating Revenues
  • Development Services
  • Parcel Maps
  • Parcel Characteristics / Tax Rate Area
    Information Technology
  • ArcGIS Data
  • Enterprise Systems Catalog (SB272 mandate)
    Electric / EU
  • Utility Rates
  • Utility Consumption
    Human Resources
  • Salary Schedules
  • Parks, Recreation & Libraries
  • Park Locations / City Recreation Facilities
    Public Works
  • Transit Data
    Central Services
  • RFPs
  • City Contracts
  • Purchase Orders

  • As we previously mentioned the City is looking at options through Microsoft that allow us leverage our current Office 365 agreement and products available through the Microsoft Enterprise Mobility Suite. With the Microsoft Enterprise Mobility Suite we can expand our mobile environment and increase the security monitoring.

    We could benefit from many of the following features:

  • Single sign-on to any cloud and on-premises web app
  • Identity Protection - consolidated view into risk detection and potential vulnerabilities
  • Multi-Factor Authentication “MFA” for Cloud or on-premises applications
  • Microsoft Identity Manager “MIM” 
  • Self-Service Password Reset “SSPR”
  • Self-Service Group Management
  • Advanced security reports and alerts – New Feature Machine learning-based reports to show anomalies and inconsistent access patterns
  • Azure Intune for Mobile Device Management