Job Details

Position Title:EU Outreach & Program Administrator
Reference Number:13.140
Division:General Staffing
Contact Name:Human Resources
Contact Phone:(916) 774-5475
Contact Fax:(916) 774-5350
Position Description:SALARY: EU Outreach & Program Administrator - $6,990 to $9,367 MONTHLY (26 PAY PERIODS ANNUALLY)

Qualified and Regular City Employees should submit an application no later than 5:00 p.m., Friday, April 24, 2014. Temporary City employees are not eligible to apply.

To Be Determined.

The Human Resources Department is accepting applications for the full-time position of EU Outreach & Program Administrator in the Environmental Utilities Department. The normal work schedule will be 40 hours per week between the hours of Monday through Friday 8:00 a.m. to 5:00 p.m., a flex schedule may be available.

To Plan, organize, direct and supervise a variety of utility outreach and communication programs, as assigned within Environmental Utilities; and to perform a variety of technical tasks relative to assigned area of responsibility.


• Receives general direction from the Water Utility Manager.

• Exercises direct supervision over assigned technical personnel and administrative support staff.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Develop and implement goals and objectives; establish schedules and methods for a variety of water conservation activities, public outreach, interagency coordination and implement policies and procedures; establish methods for promoting and marketing water, wastewater, and recycled water, and solid waste recycling programs and services; develop and implement communication and brand management strategies, policies and procedures.

• Plan, prioritize, assign supervise and review the work of staff involved in utility outreach program activities.

• Evaluate operations and activities of assigned responsibilities; recommend improvements and modifications; prepare various reports on operations and activities; determine customer needs and interests.

• Develop budget and revenue projections; prepare cost estimates for budget recommendations; submit justifications for various utility outreach activities, monitor and control related expenditures, cost recovery through staff assignment and utility transfers between supported functions prepare and submit grant applications; maintain awarded grants.

• Participate in the selection of staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures; motivate and team build.

• Develop, supervise and coordinate utility outreach programs, including development and implementation of a long-term water conservation plan to be utilized on a regional basis; develop and administer contracts for professional services related to outreach and implementation activities, long term planning and regulatory requirement.

• Oversee Environmental Utilities website materials and social media sites, ensure the availability of current information; update website posting policies.

• Oversee residential, commercial; and industrial water audits and consumer outreach and education efforts including activities that are seasonally and/or event-driven, oversee utility service awareness programs and preparation and distribution of education information; prepare written materials for customer service-oriented publications and newsletters.

• Represent the City as a liaison to other regional agencies involved in cooperative programs; make presentations to City Council, commissions and the public to inform them about the programs and achieve desired results; present City positions to regulatory bodies, professional organizations and statewide agencies.

• Prepare quarterly and annual reports to satisfy applicable requirements.

• Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints.

• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.

• Perform related duties as assigned.


Knowledge of:

• Principles and practices of natural resource management, water conservation, landscape maintenance and irrigation systems, recycling and environmental protection approaches.

• Basic principles and practices of public information and associated outreach activities; and equipment, tools, and materials used in preparing and presenting information in a public forum format.

• Principles and practices of program management and administration.

• Principles of supervision, training and performance evaluations.

• Research techniques, methods and procedures.

• Principles and practices of public finance and budgeting.

• Principles and practices of safety management.

• Technical report writing.

• Pertinent local, State and Federal laws, ordinance and rules.

• Modern office procedures and computer equipment.

Ability to:

• Organize, implement and direct water conservation programs and activities, including participation in the development and implementation of a regional resource conservation plans.

• On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.

• On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or less.

• Interpret and explain pertinent City and department policies and procedures.

• Schedule, manage and direct the implementation, coordination and evaluation of conservation programs and projects.

• Collect, compile and analyze water use and supply data and assess the cost effectiveness of resource conservation and protection programs.

• Develop and monitor assigned program budget.

• Develop and recommend policies and procedures related to assigned operations.

• Establish and maintain effective working relationships with those contacted in the course of work.

• Communicate clearly and concisely, both orally and in writing. Supervise, train and evaluate assigned staff.

Experience and Training

Four years of increasingly responsible experience in natural resource management or education, preferably in a water, wastewater or solid waste utility including one year of lead responsibility.



A Bachelor’s degree from an accredited college or university with major course work in business, public administration, communications or a related field.

License or Certificate:
Possession of, or ability to, obtain a valid California Driver’s License.

Applications will be screened to the most qualified and may include a written, oral or practical examination. Final promotional appointment is contingent upon having successfully passed a City-paid employment medical exam specific for the position applied for.

Job Status:Promotional/Lateral (City Employees Only), Salary
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