Job Details


Position Title:Community Services Officer II
Reference Number:17.133
Division:General Staffing
Contact Name:Human Resources
Contact Email:humanresources@roseville.ca.us
Contact Phone:916-774-5475
Contact Fax:916-774-5350
Position Description:SALARY: $3,477 to $4,893 monthly (26 pay periods annually)

FINAL FILING DATE: We are accepting the first 100 qualified applications or closing at 5 pm, January 23, 2017; whichever occurs first.

Written Test: February 8, 2017

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION
The Human Resources Department is accepting applications for the regular and full-time position of Community Services Officer II in the Police Department. The normal work schedule is a 10/11 hour schedule.

The City of Roseville promotes a no smoking atmosphere.

DEFINITION
To perform a variety of administrative and field support duties related to public safety activities and programs; conduct transactions that involve the public, courts, various City departments, and other public agencies; and to perform related duties as assigned.

DISTINGUISHING CHARACTERISTICS
This is the journey level class in the Community Services Officer series and is distinguished from the I level by the ability to perform the full range of duties assigned with only occasional instruction or assistance as unusual or unique situations arise. Positions in this class are flexibly staffed and are normally filled by advancement from the I level.

SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from the Community Services Officer Supervisor; may receive technical and/or functional supervision from an assigned CSO training officer.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Respond to and document cold case calls (not requiring a sworn officer) regarding a variety of criminal, non-criminal, vehicle accidents and non-hazardous situations.

• Identify, locate, collect and photograph evidence at crime scenes to include dusting for latent fingerprints.

• Direct traffic at accident scenes and other events that may require traffic direction.

• Perform parking enforcement duties; maintain a variety of records related to citations and vehicle impoundments; sign-off on citations related to equipment violations.

• Enforce vehicle, sign and litter abatement ordinances; drive, deploy and pick up speed monitoring equipment; observe and report needed street sign repairs/corrections.

• Transport property and/or evidence in a secure manner to appropriate destination.

• Prepare and complete a variety of reports and public notifications; assist with telephone and/or public counter inquiries.

• Prepare and submit weekly, monthly, or otherwise periodic reports related to a variety of law enforcement activities.

• Testify in court as required.

• Serve as training officer, when assigned.

• Build and maintain positive working relationships with co-workers, other City staff, the general public, promoters, vendors, and others using principles of good customer service.

• Process taxi cab and massage license permits.

• Conduct pre-employment background investigations.

• Perform related duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge of:

• Principles and practices of customer service.

• Principles and practices of record keeping and filing.

• Correct English usage, spelling, punctuation, and grammar.

• Modern office procedures, methods, and computer equipment.

• Principles and practices of work safety.

• Basic computer applications including data base and word processing software.

• Basic law enforcement practices, methods, and applications as related to a broad range of services and programs.

• Standard information, communications, and record keeping as related to law enforcement.

• Principles and methods used in traffic control.

• Automated law enforcement information equipment and systems and related procedures.

Ability to:

• Learn to perform a variety of community services duties related to supporting law enforcement activities.

• On a continuous basis, know and understand all aspects of police operations; intermittently analyze work papers, reports and special projects; remember accounts given by witnesses; identify vehicles; interpret and apply the operational procedures and the law to field situations; observe while in the field; problem solve field situations; and explain law to public.

• On an intermittent basis, sit at desk or in police vehicle; walk and stand during field activities; bend, squat, kneel and twist during issuance of parking tickets; climb stairs and/or ladders while in the field; perform simple and power grasping, pushing, pulling, and fine manipulation; and carry weight of 35 pounds or less; walk on uneven ground.

• Learn to direct and control traffic, including during special events, traffic accidents and/or emergency situations.

• Learn to prepare factual, clear, and concise reports related to criminal and non-criminal situations.

• Learn to interpret and apply laws, ordinances, and department policies and procedures.

• Perform various general clerical and office support functions.

• Deal tactfully yet firmly with the public in stressful situations; interact with the public in a positive manner.

• Preserve confidentiality of sensitive material routinely encountered as part of work assignment.

• Establish and maintain effective working relationships with those contacted in the course of work.

• Communicate clearly and concisely, both orally and in writing.

• Independently perform the full range community service of duties.

• Train Community Services I level personnel, as assigned.

Experience and Training

Experience:

• Two years of experience performing duties similar to that of a Community Services Officer I with the City of Roseville. (To perform a variety of administrative and field support duties related to public safety activities and programs; conduct transactions that involve the public, courts, various City departments, and other public agencies).

Training:

• Equivalent to completion of the twelfth grade.

License or Certificate

• Possession of a California driver’s license by date of appointment.

• Must obtain valid CPR and First Aid certificates within one year of employment.

SUPPLEMENTAL QUESTIONNAIRE

1. Your responses to questions 2, the applicant’s education, training and experience, will be scored using a pre-determined formula. Your responses to these questions must be consistent with your employment application information. This experience must also be described in the “Work Experience" section of this application. Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored. I understand and agree with the above instructions. 

Yes 
No

2. How many years of experience do you have performing a variety of administrative and field support duties related to public safety activities and programs; conduct transactions that involve the public, courts, various City departments, and other public agencies? 

Less than 2 years 
2-3 Years 
3-4 Years 
4-5 Years 
5-6 Years 
6+ Years

SELECTION PROCESS
Applications will be screened and those applicants meeting the minimum qualifications will be invited to a written exam (pass/fail). Candidates receiving a passing score will have their Supplemental Questionnaire scored in the Formula Rate Examination. Based upon responses to the supplemental application questions 2, the applicant’s responses will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and depending on position applied for a pre-employment medical exam and a drug and alcohol screening test.


THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.

Job Status:Regular / Benefitted, Salary
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