CIO - IT Communication (2013 At A Glance Report)

Last Updated: 2/6/2014

This has been a transformational year on the way we do business, learning new things, diversifying our project portfolio and continuously innovating & adjusting to the ever changing world – such as network infrastructure building, enterprise mobility rollout, information / big data analysis, cloud computing, crisis responding, request for proposal review and social media interaction. Here are some of the positive highlights in 2013; many of these are behind the scenes that make the IT-Department and the City of Roseville a great place to live in and work with.

• ~ $216 Million of Revenue Transacted Through City's Technology & Internet Infrastructure
• ~ $50 Million of Technology CIP Projects (CIS, ERP, EAM, SCADA, Radio, Technology Rehab)
• ~ $22.6 Million of Technology Infrastructure that We Maintained (All Existing Software & Hardware)
• ~ 5.65 Million Visits / 8.99 Million Views on the City Website (with Significant Increase of Mobile Users)
• ~ $6.75 Million of Annual IT Operation & Maintenance Cost
• ~ 3.23 Million Land-line / Telephone Calls Carried Out with External Customers
• ~ 2.26 Million Radio Transmissions with Zero (0) Busy Signals
• ~ $2.1 Million Cost of Services Recovery from Enterprise Funds (~40% of Total Citywide Percentage)
• ~ $1 Million of Potential PPP Investment on Digital Downtown Wi-Fi / Kiosk Project
• $180,000+ Incoming Revenue from Communication Tower Leasing
• $94,000 Are Reinvested Annually in Training & Education Development with Citywide Business Technology Team
• 9,008 Total Service or Incident Requests Handled
• 2,000+ Volunteer / Intern / Contractor Hours in Multi-Sourcing Hiring Strategies
• 988 Web Conference / Go-To-Meetings Conducted (Avg 26 mins each session, and 19 webinars held)
• 650 Mobile & Bring Your Own Device @ Work
• 411 Requests for Changes (RFC) Reviewed and Attended
• 270+ Computers Replaced Annually (4th of 5 Year Program)
• 150+ Software Applications Supported Throughout
• 100% PCI-Payment Card Industry Compliance with Secured Technology Implemented
• 99% of Systems were Kept Available (Average Uptime During Business Hours)
• 90+ Leadership Training Attendees from Citywide Depts (Lean 6 Sigma, Project Mgt, Buss Analysts)
• 92.5% Overall Customer Service Satisfaction
• 60+ Facilities with Network Computing & Fiber Optics Connectivity
• 60+ IT-On-The-Spot (ITOP) Awards Given
• 56 Instructor-Led Technical Training Days Attended by IT-Team Members
• 40 Technology Projects Completed (13 IT-Projects submitted for Technology Governance Committee review)
• 34 to 39 – Growth of IT Team Members (All Vacant Positions Filled with Multiple Promotions)
• 17 Cross Functional Teams / with ~200 Total Team Members
• 16 CIO Communication Messages To Date
• 10 Business Initiatives within One Citywide Strategic Technology Plan
• 5 Professional Certifications Maintained within the Department - GIS, Cisco, PM, Windows and SQL
• 4 Internal Newsletters Distributed Per Year on Intranet
• 3 Primary Services Provided by the IT-Team: Strategic Planning, Infrastructure Support and Customer Services Operation
• 3 Major Brown Bag Topics Served Internally with Multiple Sessions Each - GIS, Agile Project Management and Computing Security
• 3rd Place Digital Cities - Nationally Ranked Award from Government Tech / Digital Communities
• 2 New FTE/Team Members Funded by Utilities (After FY13/14 Mid-Year Adjustment)
• 2 Data Centers (Keeping The Computing Lights On / No-Longer Primary or Secondary)
• 2 Security Incidents Quarantined Resulted from Typical Network Monitoring (Email Phishing & CryptoLocker)
• 1 Standardized Request for Change & Advisory Review Process
• 1 Balanced Scorecard Review Process to Assess Projects Effort & Benefit Comparison
• 1 Strategic Technology Rehab Program for Outdated & Aging Infrastructure Replacement
• 1 External Communication Strategy using Social Media (To be Rolled Out Jan/2014)
• 1 IT-Webpage: Www.Roseville.Ca.Us/IT
• 1 IT-Vision, Mission & Values Statement (Leadership, Innovation, Partnership, High Performance Team)
• 1-City / 1-Team

There are many other examples of great work from this team and the City, which led to many important differences in 2013. I admire and appreciate your commitment doing what must be done and continuing to push forward for a better relationship and partnership with our departmental customers, our constituents and the vendors' community.

The IT-Management Team is very excited about the future and what 2014 will bring to us.

Sincerely,
Sae