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Utility Payment Scam
Last Updated: 12/13/2016
A handful of Roseville utility customers reported receiving calls from someone claiming that they were from Roseville Utilities, and were on their way to disconnect their electricity due to a late payment. The callers demanded payment in the form of Money Pak card account numbers (cash gift cards) to keep the power on. This is a scam.
Any demand for payment via money wire (Western Union, MoneyGram) or in the form of Greendot/MoneyPak or other cash gift cards should be met with great skepticism, since these transactions are untraceable and non-refundable. Certainly no utility company would ever demand payment in this form.
The City of Roseville's utility departments (Roseville Electric and Roseville Environmental Utilities) don't call customers to solicit payments. If you ever receive a call or visit from a live person claiming to be with Roseville utilities demanding immediate payment, it's a scam. Hang up and call utility billing at (916)774-5300 to report the suspicious call. If someone contacts you in person claiming to be from one of the utility departments and they seem suspicious, don't let them in, and call Roseville Police immediately.
The disconnecting of power or other utilities should never come as a surprise to utility customers. The City's utility billing department employs a lengthy process to warn customers about delinquent bills, and never shuts off anyone's power or other utilities until they have mailed notices and sent several automated telephone reminders to the delinquent customer. If customers receiving an automated ("robo-call") reminder about an overdue bill want to make an immediate payment, they can select that option using their telephone, and are then transferred to the City's automated payment system. The automated system includes options for customers to listen to and verify their account information. Automated calls are generally made during regular business hours, not on weekends or holidays.
Customers who have any questions about an overdue bill notice are encouraged to call the utility billing customer service representatives at (916)774-5300 during regular business hours to verify their account and ask for assistance.