Roseville Transit operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Roseville Transit.
“No person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.”
(42 U.S.C. Section 2000d)
Title VI Plan 2022-2025
Adopted October 5, 2022
The Title VI Program is required by the Federal Transit Administration (FTA) to be reviewed and approved by the City Council and submitted to FTA every three years.
What is a Title VI complaint?
Roseville Transit operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Roseville Transit.
Federal law requires Title VI complaints be filed within 180 calendar days of the last alleged incident.
How do I file a complaint?
1. Complete the form (Español) and return it to the City of Roseville Alternative Transportation office.
or
2. File a complaint with the Federal Transit Administration (FTA). Visit transit.dot.gov for more information.
Submit a signed written statement to the FTA that contains the following information:
a. Complainant’s name, address, and telephone number.
b. If you are filing on behalf of another person, include their name, address, telephone number, your relationship to the person, and if you have their permission to file the complaint.
c. Name of the public transit provider the complaint is against.
d. Describe the complaint. Include specific details such as names, dates, times, route numbers/letters, witnesses, and any other information that would assist in the investigation of your allegation.
Where do I submit a complaint?
City of Roseville
Public Works - Alternative Transportation
Civil Rights Officer
316 Vernon Street, Suite 150
Roseville, CA 95678
Phone: (916) 774-5293
TDD: (916) 774-5220
Email
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Ave., SE
Washington, D.C. 20590
Phone: 1-888-446-4511
Email
What happens after I submit a complaint to the City of Roseville?
A written notice of receipt shall be sent to the complainant within five days of receipt of the complaint.
If further information is required to investigate the case, the Civil Rights Officer will contact the complainant in writing. The complainant has 30 business days to submit the requested information. Once all requested information is received, the Civil Rights Officer has 60 days to make a determination. If the requested information is not received within 30 business days from the date of the request, the Civil Rights Officer can administratively close the case.
If the complainant wishes to appeal the Civil Rights Officer's decision, the complainant shall make an appeal request in writing within 10 business days of receipt of the Civil Rights Officer's decision. An appeal of the Civil Rights Officer's decision will be heard by the decision-making body as per the Roseville Municipal Code at the next available scheduled meeting.
Visit transit.dot.gov for additional Title VI information.
Limited English proficiency
If you have difficulty understanding English, you may request language assistance phone services free of charge. Please contact us for more information.
Alternative Transportation
316 Vernon Street, Suite 150
Roseville, CA 95678
Phone: (916) 774-5293
Email