Our hearts go out to all of those impacted by the current health crisis. As our community mobilizes to slow the spread of COVID-19, we want you to know we are here to support you during this time. In consideration of businesses and schools closing, Roseville Utilities will not disconnect for non-payment at this time; we will continue to monitor and reevaluate as this situation evolves. If you need assistance or information regarding payment arrangements, please call 916-774-5300.

For the safety of our staff and community, our front counter is now closed. Our online payment system and pay-by-phone options are still available. Login to your account by clicking the link below, or call 916-774-5300 to pay by phone.

You can find answers to some frequently asked questions below. We will continue to update them as new information becomes available. 

Please be aware of utility scams related to COVID-19. Learn more

Is the utility payment counter still open?

The payment counter is now closed to protect the health of our employees and customers. Please call our office at 916-774-5300 to make a payment, stop or start service, or to discuss your account. We also offer pay-by-text and online payments via our Customer Self Service website.

Is Roseville Utilities disconnecting customers for non-payment?

To support our customers, we will not be disconnecting electricity or water for non-payment at this time and will continue to reevaluate this situation as it evolves. 

Will any of our other utility services be disrupted or limited?

We do not foresee any limitations or disruptions to any of our services for water, electricity, or your regularly scheduled trash or recycling pickups. The trash and recycling department has temporarily suspended the hazardous and e-waste pick up service, all other trash and recycling services are still available. 

How do I order an additional can or trash pick up?

To order an extra pick up or can delivery please visit our CSS website at www.roseville.ca.us/billpay and navigate to the Utility Requests menu option. You can also call our waste services customer service at (916) 774-5780.