City of Roseville False Alarm Reduction Program

The City of Roseville's burglary and robbery alarm program is managed by PM AM Corporation, a third-party alarm administrator. PM AM issues the City's burglary and robbery alarm permits and biennial renewals, and manages our False Alarm Reduction Program. However, we have a Roseville Police Department Alarm Administrator who is happy to answer your questions and assist with any alarm-related issues you may have. The Alarm Administrator can be reached at (916) 774-5093, or by email at alarmpermits@roseville.ca.us

Changes to the City of Roseville False Alarm Reduction Program

In a continued effort to reduce the number of false alarms within the City of Roseville, the City has contracted with PM AM Corporation to implement and administer our False Alarm Reduction Program as of April 01, 2020. PM AM Corporation is a national company with expertise in the area of False Alarm Management Solutions. They will be responsible for alarm permit registrations, false alarm billing, and educational training and materials. 

Alarm System Ordinance (10.64) requires any alarm user to obtain a valid alarm permit. 

The goal of the ordinance and the City’s partnership with PM AM Corporation is to reduce the number of false alarm activation's requiring a response by the Roseville Police Department, thereby redirecting public safety resources to respond to more urgent calls for service.

**We ask for your patience as the City of Roseville and PMAM Call Center representative staff are continuing to work through the unexpected difficulties of transitioning to a telecommute model. Some information, such as invoice data, has lagged in transferring into the new system. We recognize this may add extra stress and challenges, and we apologize for any inconvenience you may experience. We expect to have processes smoothed out shortly.   

Frequently Asked Questions: 

What are the fees associated with False Alarms?

 Number of False Alarms in a rolling 365-day period  Burglary  Duress/Robbery
 1 FREE FREE
 2 $60 $60
 3  $85 $85
 4  $100 $150
 5+  $150 $200

Failure to pay false alarm fees is a violation of the City's Alarm Ordinance and may result in suspension of police response. Unpaid invoices may be sent to a collection agency.

How can I pay for these False Alarm Activations?

You may pay online by logging in to your account at: www.FAMSpermit.com/roseville or you may send your check (payable to City of Roseville) to:

City of Roseville
False Alarm Reduction Program
P.O. Box 143367
Irving, TX 75014

How can I prevent False Alarms?

  • Make sure that you immediately report your false alarm to your alarm company, so they can cancel police response before arrival at your home or business.
  • Ensure that everyone in your household or business has been properly trained on how to use the alarm system.
  • Work with your alarm company to keep emergency contact lists updated and make sure the system is inspected at least once a year.
  • Avoid decorations or helium balloons that might cause the alarm system to be activated.
  • Heavy winds might cause doors to open and alarm systems to be activated. You can prevent this by making sure all doors and windows are properly closed and/or locked and that all latches and locks are in working order.

Can I appeal a False Alarm Activation Fee?

Yes. If your false alarm activations were caused by unusual circumstances, and you have taken steps to correct the problem, you can request a waiver.

Within 15 days of receiving the notice, please write or e-mail the Alarm Administrator at: 1051 Junction Boulevard, Roseville, CA 95678 or at alarmpermits@roseville.ca.us. The Chief of Police or his designee will render a decision in writing. Waivers are not granted often, and are reserved for unusual circumstances.

Be sure to include the following information with your appeal:

- Your name
- Your e-mail address (if applicable)
- The alarm location
- Date of the false alarm
- Your permit number
- Reasons for the appeal
- Any supporting evidence

Can I appeal an Administrative Citation?

If you wish to appeal an Administrative Citation issued for failing to have an alarm permit, you may request a hearing with the City of Roseville's Hearing Board. Fill out a request for hearing and return it to the Roseville City Attorney's Office within 30 days of the date of your citation.

Payment Information:

How can I make a payment?

By Mail: All payments can be mailed to: P.O. Box 143367, Irving, TX 75014 (including invoices from Crywolf Services that do not show in your database just yet)

By Phone via IVRU:
1-877-356-7885 - If the invoice is already imported to the customer permit profile.

By Website: www.FAMSPERMIT.com/Roseville - If the voice is already imported to the customer permit profile.

Who should I make my check payable to?

Please make payable to: City of Roseville FARP. 

I made a recent payment (to Crywolf Services) but it is not reflected in my account history?

We have not received our final set of data from Crywolf Services, but we should have it very soon. Once the final set of data is transferred your account will be updated accordingly.

How can I access my account information on the new website?

Refer to: www.FAMSPERMIT.com/Roseville
Please walk the permit holder through the process of creating a new USER Name and Password. 

How can I access my account information via the Google or Apple APPs?

Please advise the customer they will first need to create a USER name and password through the website and once they have established that they can download the appropriate APP and use the new USER name and password they created.