Important Changes to the City of Roseville False Alarm Reduction Program

 In a continued effort to reduce the number of false alarms within the City of Roseville, the City has contracted with PM AM Corporation to implement and administer our False Alarm Reduction Program as of April 01, 2020.

PM AM Corporation is a national company with expertise in the area of False Alarm Management Solutions. They will be responsible for alarm permit registrations, false alarm billing, and educational training and materials.

 Alarm System Ordinance (10.64) requires any alarm user to obtain a valid alarm permit. The goal of the ordinance and the City’s partnership with PM AM Corporation is to reduce the number of false alarm activations requiring a response by the Roseville Police Department, thereby redirecting public safety resources to respond to more urgent calls for service.

PMAM company logo

City of Roseville False Alarm Reduction Program

The City of Roseville's burglary and robbery alarm program is managed by PM AM Corporation, a third-party alarm administrator. PM AM issues the City's burglary and robbery alarm permits and biennial renewals, and manages our False Alarm Reduction Program. However, we have a Roseville Police Department Alarm Administrator who is happy to answer your questions and assist with any alarm-related issues you may have. The Alarm Administrator can be reached at (916) 774-5093, or by email at alarmpermits@roseville.ca.us

New Alarm Permits:

If you would like to apply for a new alarm permit, please visit: www.FAMSpermit.com/roseville. You may complete the application online or download our application form and send it with your payment to:

City of Roseville
False Alarm Reduction Program

P.O. Box 143367
Irving, TX 75014

For questions or assistance with the website, please call:  1-877-356-7885. Representatives are available to assist you M-F from 0800am – 0500pm PST/PDT.

An alarm permit is required for everyone operating an alarm system within the City of Roseville. Failure to acquire an alarm permit in the city is a class one civil infraction, and may result in additional fees.  It can also be grounds for suspension of police response to an alarm site. (AR 10.64). 

Roseville, CA Alarm Ordinance Summary

Alarm Permit Required

  • An alarm permit is required for everyone operating an alarm system within the City of Roseville, including both commercial and residential properties. The cost of an alarm permit is $35, and the permit is valid for two years. Permits must be renewed every two years at a cost of $15.
  • An alarm company may install an alarm system prior to the alarm user obtaining an alarm permit, but a valid permit needs to be on file when the alarm system is activated or connected.
  • Alarm monitoring companies are required to verify if the alarm user obtained an active and valid alarm permit before activating monitoring service.
  • Anyone found operating an alarm system without a valid permit is required to pay the $35 permit fee within 30 days of receiving the notice, plus a $5 late fee. Failure to pay will result in additional late fees. These fees are cumulative, and are as follows:
    • 30 days late         $20
    • 60 days late         $40
    • 90 days late         $80
    • 91+ days    $100 Administrative Citation fee, and suspension of police response for burglar alarm responses. Police will still respond to panic or duress alarms or when there is an indication of a crime in progress.
  • Alarm permits may not be transferred to another person or alarm site.

Enhanced Call Verification Required

  • The purpose of enhanced call verification is to reduce the number of responses by police for false alarm activations.
  • Prior to requesting police response to an alarm site, an alarm system monitoring company must make two (2) or more telephone calls, first to the alarm site and an additional call or calls to any alternate telephone number to verify the veracity of an alarm signal, before requesting a police response to the premises. 

 

False Alarm Responses

  • A false alarm is any alarm signal necessitating response by the Roseville Police Department where a life threatening or emergency situation does not exist. Fees are assessed for false alarms.
  • False alarms are deemed excessive when police respond on four or more false alarms within a rolling 12- month period.
  • The alarm user is liable for false alarm fees.

A false alarm response fee will not be assessed when a call is canceled by the monitoring company before the officer arrives on scene.

 

Suspension of Police Response to Burglar Alarms

  • The Police Chief may refuse police response to an alarm site if that site has generated excessive (4 or more) false alarms, or has failed to pay permit fees and/or false alarm charges. The Roseville Police Department will still respond if there is a separate indication of a crime in progress and to panic or duress alarms.

What are the fees associated with False Alarms?

Number of False Alarms in a rolling 365-day period

Burglary

Duress/Robbery

1

FREE

FREE

2

$60

$60

3

$85

$85

4

$100

$150

5+

$150

$200

Failure to pay false alarm fees is a violation of the City's Alarm Ordinance and may result in suspension of police response. Unpaid invoices may be sent to a collection agency.

How can I pay for these False Alarm Activations?

  • You may pay online by logging in to your account at: www.FAMSpermit.com/roseville or you may send your check (payable to City of Roseville) to:

City of Roseville
False Alarm Reduction Program
P.O. Box 143367
Irving, TX 75014

How can I prevent False Alarms?

  • Make sure that you immediately report your false alarm to your alarm company, so they can cancel police response before arrival at your home or business.
  • Ensure that everyone in your household or business has been properly trained on how to use the alarm system.
  • Work with your alarm company to keep emergency contact lists updated and make sure the system is inspected at least once a year.
  • Avoid decorations or helium balloons that might cause the alarm system to be activated.
  • Heavy winds might cause doors to open and alarm systems to be activated. You can prevent this by making sure all doors and windows are properly closed and/or locked and that all latches and locks are in working order.

Can I appeal a False Alarm Activation Fee?

Yes. If your false alarm activations were caused by unusual circumstances, and you have taken steps to correct the problem, you can request a waiver.

Within 15 days of receiving the notice, please write or e-mail the Alarm Administrator at: 1051 Junction Boulevard, Roseville, CA 95678 or at alarmpermits@roseville.ca.us. The Chief of Police or his designee will render a decision in writing. Waivers are not granted often, and are reserved for unusual circumstances.

Be sure to include the following information with your appeal:

- Your name

- Your e-mail address (if applicable)

- The alarm location

- Date of the false alarm

- Your permit number

- Reasons for the appeal

- Any supporting evidence

Can I appeal an Administrative Citation?

If you wish to appeal an Administrative Citation issued for failing to have an alarm permit, you may request a hearing with the City of Roseville's Hearing Board. Fill out a request for hearing and return it to the Roseville City Attorney's Office within 30 days of the date of your citation.

Contacts:

City of Roseville
False Alarm Reduction Program
P.O. Box 143367
Irving, TX 75014
1-877-356-7885

Representatives are available to assist you M-F from 0800am – 0500pm PST/PDT.

Roseville Police Department
Alarm Administrator
1051 Junction Blvd
Roseville CA 95678
(916)774-5093 or alarmpermits@roseville.ca.us