Having trouble paying your utility bill? We’re here to help.
Resources and Programs:
If you are having trouble paying your utility bill, please call us first. We can assist you in creating a payment arrangement, extending your due date or making a partial payment. We also offer several other options to help you manage your payments:

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ERAP eligibility and applications

Electric Rate Assistance Program (ERAP):

With expanded income eligibility, even more residents can qualify for our Electric Rate Assistance Program and receive a 20% discount on electric service.

To apply, please fill out an application: 

To find out more about ERAP, or our other programs, give us a call at 916-774-5300.

Budget Billing

Enroll in budget billing

Enjoy a consistent and predictable monthly utility payment throughout the year with our Budget Billing program. To mitigate the spikes in your utility bill caused by seasonal changes, budget billing calculates your average monthly usage, based on the past 12 months, and allows you to pay the same amount month after month. After 12 months on budget billing your account will true-up and a new budget amount will be calculated for the next year.

Medical Program

Program eligibility and applications

Residents meeting certain income and medical device use criteria may be eligible for a 50% discount on the first 500 kWh and 20% on all other kWh electric usage. Please click on this form link for more information and to complete the Application / Aplicación

Medical Notification Program: Residents can notify the City of Roseville of the residential use of essential medical support equipment. This program allows the City to comply with the California Public Utility code 10010. Please click on this form link for the Medical Equipment Notification Form (You will need to download the form to complete the signature fields).

Payment options

Learn your payment options

If you are unable to pay your full past due balance by the final date listed on your reminder notice, please contact our office to discuss payment options. Partial payment amounts or payment arrangements are subject to change monthly. You must contact our office by phone or in person before the final date to pay in order to make arrangements and avoid disconnection.

Please call 916-774-5300

Outside Resources

Learn about outside resources

HEAP: Project Go administers the Home Energy Assistance Program (HEAP) which assists with the payment of utility bills. They can be reached at 1-888-524-5705.

Salvation Army: This organization offers assistance with utility bill payments for the City of Roseville. For more information call (916) 784-3382.

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Affidavit of non-filing forms

If you did not file income taxes and need to complete an affidavit of non-filing, you can access the forms here: English / Español